Though, if you’re in the market for Kyoto Animation goods and you’re in Japan, Kotobukiya’s around Japan usually have some physical stock from the company, or you can always use the online KyoAni! shop, of which they have an international version that ships to the United States.
Even though the beloved animation studio re-opened its digital store to the public on August 28, the studio decided to keep the physical KyoAni and Animation Do Shop closed until March 31, 2020.
While the reasoning was not explicitly stated, it’s likely a mix of not having the resources to staff the shop and the ongoing coronavirus crisis that has made it hard for Kyoto Animation to re-open the KyoAni and Animation Do Shop at this stage.